Overview

This Privacy Policy explains how we collect, use, and protect your personal data when you:

• Visit or use our websites/webshop

• Purchase our products online 

• Contact us directly

• Interact with us via social media or other channels

"Personal data" refers to any information that can identify you, either directly or indirectly.

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Who We Are

We are Playmaker, The Hague based fashion and lifestyle brand founded in 2025 by two friends: Delano Asante & Dylan Dawson. What started as an Idea has grown into a fashion label.

Playmakerofficial BV
Adres: Raasdorperweg 191N, 1175KV Lijnden
Chamber of Commerce No: 97914096

KVK number: NL868286692B01

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What Personal Data We Collect

We may collect the following types of personal data:

General Information

• Contact details: Name, postal address, phone number, email

• Account & technical data: IP address, MAC address, browser type, location data, device info, website usage stats

• Usage information: Pages visited, items added to cart, purchase history

• Purchase data: Items bought, transaction date, payment method, delivery details

• Reviews & feedback: Comments, ratings, preferences, social media posts

• Communication data: Questions, complaints, emails, social messages

• Job applications: Resume details like age, education, work experience, interests

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How We Use Your Personal Data

We use your personal data for the following purposes:

1. To Fulfill Our Contract with You

• Process and deliver your orders

• Provide customer service and support

• Handle returns and inquiries

2. To Comply with Legal Obligations

• Maintain business records

• Respond to legal requests and requirements

3. For Legitimate Business Interests

• Analyze and improve our websites and services

• Prevent fraud and ensure security

• Send cart reminders and order confirmations

• Support operations and internal procedures

• Plan for potential mergers or business transfers

4. Based on Your Consent

• Send marketing emails and newsletters

• Create personalized marketing profiles

• You can withdraw consent anytime via the link in our emails or your account settings

Note: Please don’t share anyone else's personal data with us.

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Cookies

We use cookies to enhance your website experience. When you first visit, you’ll be asked to accept or decline cookies. Declining may limit certain functionalities. For details, see our [Cookie Policy].

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Sharing Your Data

We do not sell your personal data. However, we may share it with:

• Service providers (e.g., payment processors, shipping companies, IT support)

• Partners offering joint services/products (with your consent)

• Legal authorities if required by law or for legal defense

• Buyers in case of a merger, acquisition, or sale of assets

• Researchers/marketers using anonymized or aggregated data

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Social Media

When interacting with us on platforms like Instagram or LinkedIn, TikTok, your data is also subject to the privacy policies of those platforms. Please review them to control how your data is shared.

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International Data Transfers

We may transfer your data to countries outside your own. If you're in the EU, we use appropriate legal safeguards, including EU Model Clauses, to ensure your data remains protected.

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How We Protect Your Data

We take appropriate technical and organizational measures to secure your personal data against unauthorized access, misuse, loss, or alteration. However, email is not considered secure—please avoid sending sensitive information via email.

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Data Retention

We retain your data only for as long as necessary for the purposes it was collected, unless a longer period is required by law (e.g., tax or legal obligations).

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Your Rights

You have the following rights regarding your personal data:

• Access & Correction: Request a copy or correction of your data

• Objection: Opt out of direct marketing at any time

• Erasure: Ask us to delete your data/account

• Restriction: Request limited processing if you dispute accuracy or object to processing

• Data Portability: Receive your data in a structured format

• Withdraw Consent: At any time, without affecting prior lawful use

• File a Complaint: Contact us or your local data authority (e.g., Dutch Data Protection Authority)

To exercise any of these rights, email us at: info@playmakerofficial.com 

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Third-Party Links

Our website may link to external websites. We are not responsible for how those third parties handle your data. Always review their privacy policies.

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Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be available on our website. Please check back regularly to stay informed.

Last Updated: August 14, 2025

1. Introduction

PLAYMAKEROFFICIAL B.V. (“PLAYMAKEROFFICIAL'',” “we,” “us,” “our”) operates the website www.playmakerofficial.com and related mobile apps (“Site”).
By using our Site or making a purchase, you (“you,” “your,” “customer,” “buyer,” “user”) agree to follow these Terms of Service (“Terms”) and our related agreements (see Section 2). Please read them carefully.

When you place an order, you are making an offer to buy products from us. We may accept or reject this offer at our discretion.

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2. Key Definitions

• Agreement – These Terms, plus our Privacy Policy, Warranty & Returns Agreement, Shipping Information, and any future changes.

• Cart – Your online shopping cart.

• Order Confirmation – Our email acknowledging we received your order (see 4.5).

• Product(s) – Any goods or services listed on our Site.

• Vendor – Anyone selling products through our Site.

• Site – Our website and mobile apps.

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3. Electronic Communications

• By using the Site or emailing us, you agree to receive communications from us electronically.

• Buying from our Site means you accept these Terms, whether or not you have an account.

• You must follow applicable laws and our Agreement when using the Site.

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4. Orders & Contract Formation

1. Products on our Site are an invitation to buy, not an offer.

2. To order, add items to your Cart, provide your details, and choose a payment and delivery method.

3. Payment methods are listed on our Payment Information page. You are responsible for any fees from your payment provider.

4. Clicking “Buy Now” submits your order to us.

5. We will email you an Order Confirmation, but your order is only accepted when we ship your items.

6. We may reject or change your order at any time before shipping.

7. Once shipped, you will receive a Shipping Confirmation, and the contract is complete.

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5. Promotional Vouchers

• Vouchers are given during promotions and can’t be purchased.

• They must be used within the valid period and may have exclusions or a minimum spend.

• Vouchers cannot be applied after checkout, transferred, combined (unless agreed), or refunded if you return items.

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6. Product Info & Availability

• We aim to provide accurate descriptions, but errors may occur.

• Colours may vary due to screen differences.

• If an item is out of stock, we’ll email you with options to wait or get a refund.

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7. Delivery & Risk

• Orders are shipped to the address you provide.

• We aim to deliver by the estimated date or within 30 days. If delayed, you may cancel for a refund.

• Risk passes to you upon delivery (EEA/UK) or dispatch (elsewhere). We keep ownership until full payment is received.

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8. Prices & Charges

• Prices include VAT (where applicable) but exclude delivery fees.

• Delivery costs are shown at checkout.

• If there’s a pricing error, we’ll contact you to confirm or cancel the order.

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9. Accounts

We may refuse or close accounts without notice if false information is provided, Terms are breached, or laws are broken.

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10. Intellectual Property

• All content on the Site belongs to PLAYMAKEROFFICIAL or its licensors.

• You may use the site for personal purposes only, not for resale or data mining.

• No copying, framing, or linking in a misleading way without our permission.

• We respect others’ IP rights and will respond to valid complaints.

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11. Warranty & Returns

• EEA/UK consumers have statutory rights.

• Non-EEA/UK consumers have rights under local laws.

• See our Warranty & Returns Agreement for details.

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12. Liability

• We provide the Site “as is” without guarantees, except where required by law.

• Our liability is limited to foreseeable damages where allowed, with exceptions for injury, fraud, or gross negligence.

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13. Linking to Our Site

You may link to our homepage fairly and legally, without implying endorsement. No framing or linking to other pages without permission.

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14. Indemnity

You agree to defend and compensate us for claims arising from your Site use or breach of these Terms.

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15–16. Changes & Severability

• We may change the Site or Terms at any time.

• If part of these Terms is invalid, the rest remains in effect.

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17. Complaints & Disputes

• Contact us with complaints.

• EEA residents can use the EU online dispute resolution platform.

• We are not obliged to participate in arbitration boards.

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18–19. Waiver & Assignment

• Not enforcing a right does not mean we waive it.

• You cannot transfer your rights without permission; we can transfer ours.

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20. Governing Law

• Dutch law applies, unless you live in the EEA/UK, where your local consumer rights still apply.

• Disputes go to Dutch courts unless your local laws allow you to sue at home.

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21–22. Entire Agreement & Updates

• These Terms form the entire agreement between you and us.

• We may update them; your continued use means acceptance.

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23. Mobile Messaging

• By signing up, you agree to receive SMS updates and promotions.

• You can opt out anytime by texting STOP.

• Carrier fees may apply.

• See our Privacy Notice for details.

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24. Contact

Questions? Email info@playmakerofficial.com.